retail store cleaning near me

“We have gone through a lot of cleaning companies. Most will tell you they follow up but Stratus is the only one that ever did or does. This is how you define customer service. The cleaners they use also know this so they will really make an effort to do thier best. We have had 2 different crews and they are great. Positive Responsiveness, Quality, Professionalism Services Office cleaning”

“Best Services in the area. Highly recommend”

“Suli is the best cleaning tech that we have had here at the marina. She is professional, has great attention to detail and shows pride in her work. Kirsey is always extremely responsive to any requests or questions that we have. Thanks to Stratus for doing a great job.”

“Stratus has a great team! The company is professional, consistent (perhaps most important), friendly, aware of their surroundings, and the staff seems to genuinely care about the task at hand. Professional spaces need to be clean for customers and employees, and it takes a dedicated team to maintain that cleanliness.”

“Not a pleasant experience working with Stratus at all. Doesn't seem like they have an internal paid staff. The company is essentially just a subcontracting entity who pays cleaners to do the job, and it seems they pay them the least amount possible to increase their bottom line rather than get the job done right. We had a walkthrough at the location before the job was started and everything was discussed. The job was to make the property spotless so the business can open. That's not what was done. It was a basic surface level cleaning job, sweep, mop, wipe. And sadly some of the stuff that was wiped down (tables, brand new stainless steel surfaces, etc) all had streaks. If you're a professional cleaning service, there should never be any streaks left behind, it should be shining clean. Every time we asked the people working to make sure they do something (which we shouldn't have to babysit Stratus staff but had to since no one from Stratus supervision team was there to make sure it was being done right), the response was always "we're not getting paid to do that" with annoyance or attitude. It was to the point an excuse was made to remove a water stain from a stainless steel top, claiming it had oxidized and could not be removed. It wasn't until we pushed sternly knowing it's a brand new surface that the lady brought out a chemical, wiped it for 10 seconds, and it was gone. We had asked to remove the minor decorative paint drip on the tile, not done. Wall tiles had some marks on it from when they were installed, not cleaned. Lazy or underpaid, who knows and who cares, unacceptable either way. To add on to the subpar service, the customer service and customer satisfaction lacks heavily. The company is more concerned with flexing fine print or legalities than find a resolution and work toward the end goal. Every interaction was met with a shut down "this is what it is, make the payment" tone. Which we had to pay extra out of pocket for ADDITIONAL cleaning to fix what they didn't do. We had shopped around and had other options, huge regret choosing Stratus for the job. But overall, if you don't have the time to sweep and mop and need someone to do it for you, sure - go for it. Other than that, if you're looking for a competent deep cleaning and a team that is pleasant to work with - Stratus is not it. Will not be using again, ever.”

“Barbara is very nice and can ask her anything”