new construction pier installation Austin, Texas

“Be cautious before choosing this foundation repair company. My experience with them has been extremely disappointing. At first, they seemed professional and promised to handle my foundation issues under their warranty. However, when the time came for repairs, they backed out—claiming my warranty was no longer valid. Their reasons were vague and felt like excuses meant to avoid responsibility. It’s frustrating because they make their warranty sound reliable when you sign up, but when you actually need it, they find ways to deny coverage. I strongly recommend looking for a more trustworthy foundation repair company that will stand by its word and honor its warranties. Save yourself the stress and regret I went through.”

“I chose Douglas Foundation for my foundation repair after getting quotes from 3 companies in and around the Austin area. I researched the reviews of all 3 on FB, Yelp, and the BBB. They offered not only the best price but also the best …”

“We discovered there was a foundation issue at our property in Austin (South East). Appears this is common because of the type of clay soil in the area. The soil contracts when it is dry and expands when wet. Over the past year when there was a drought, this emphasized the issue and we began to notice cracks in the walls where the foundation began to pull away. Since this is not an uncommon problem in the Austin area, there are several companies that do foundation repair. We had several companies come out to provide an assessment and a free estimate. I did a lot of research on each of the companies, looking at how long they had been in business, the reviews, the size of the companies, the methodology they use for repair, etc. In the end, we decided to go with Douglas Foundation. There were not the cheapest or the most expensive, but we liked their approach of the pier system with the 3 concrete piers under the slab foundation and not held with brackets. The warranty is a lifetime warranty and the contract was not too onerous. I am an out of town property owner and they were very cooperative with scheduling because I wanted to be there during the job, especially during the lifting of the house. They estimated it would take 4-5 days, in the end it was a little longer, maybe 6 days in total, but we were very happy with the work they did and the project manager Jose was good to communicate with. Positive Responsiveness, Punctuality, Quality, Professionalism”

“Original review: Last year Douglas did some foundation work for us. The inspector who initially came recommended we solve the moisture issue in our crawlspace, which was good advice and why I’m giving two stars instead of zero. They get two stars instead of five because the quality of the work was poor. We followed their recommendation to level the house & add joists between the beams. (We also ended up encapsulating our crawlspace with a different company.) This year while doing floor and kitchen repairs our floor and kitchen contractors said they recommended we repair our foundation before we proceed… Which was confusing because we’d paid Douglas thousands of $ last year to repair our foundation. Our contractors shared videos showing that the joists Douglas installed were SUPER wobbly/not installed properly and doing nothing. We also had a second foundation company come take a look, and they show our foundation needs to be leveled again. When we asked Douglas about this, they didn’t have any explanation for the joists. They said they could repair those “free of charge” while they re-level the house (not free). When asked why we’d need to level again less than a year after they supposedly did that work, they just kept repeating “houses in Austin need to be leveled every 2-5 years.” Last year they’d told us every 7… and regardless, 10 months is less than 2 years. THEN they never even sent over the proposal for redoing the work, despite a reminder (because we also wanted to see if they had data from immediately after leveling last year). We DO NOT recommend Douglas. Quality Foundations is doing our re-do work. Edit to add: Wednesday afternoon Douglas evaluated and said they would send the post-work elevations that evening. We didn't hear anything, so Thursday night we emailed to ask for updates. Douglas replied that they were working on a quote for the shim and level, and they would have a quote to us by Friday morning. By Monday evening, we still did not have a quote or any new updates, so I wrote this factual review. It wasn't until after this review was posted, Douglas reached out to offer to re-level for free. We advised them we'd already decided to move forward with another company and asked if a partial refund would be possible. Douglas advised us they would get back with us. You can guess what happened with that.”

“Douglas repaired foundation shifting to our garage in 2018. We had an inspector come out to check on the progress of the work to ensure there was no movement since then. (Note: we did not notice any shifting, but wanted to double check.) …”

“My home needed a huge amount of foundation repair work before I could sell it, but I needed to sell it before I could fully pay for the foundation repairs. Douglas Foundation was willing to work with me on the terms of payment, letting me …”