storm damage restoration Tucker, GA

“Had a terrible experience with Charlie. I had a neighbors hvac leak back in October 2023 that caused severe water and mold damage to my unit. As a third party claim I was trying to get a build back estimate and they were promising me the moon and back. I should have known it was too good to be true. The mitigation was great however when it came to getting them to write an estimate for build back it took over 4 months. Leo and Charlie were telling me they could get budget to replace my cabinets countertops and flooring without having to come out of pocket. When I asked for them to hold off on any build back plans to confirm the budget with the insurance agent and get everything approved they started tearing down my cabinets without my permission which was frustrating because I now felt like I was stuck with them no matter what because my upper cabinets went missing. I tried to explain that I wanted all the communication upfront to avoid these mistakes and double check everything because of their carelessness and they kept leaving me in the dark making more mistakes. After I received funds from insurance in March and did a walk through of the incomplete project my husband and I noticed that every job was done poorly. The drywall had a ton of texture, the outlets were cut out poorly, the old countertop and sink in the bathroom were not suppose to be installed until we approved the order for replacement, the flood cuts and access panels weren’t installed, and the island wasn’t anchored or had the proper electrical outlets installed. We were told that everything was noted and would be corrected in 2 weeks. We paid the mitigation and half of the build back then 2 months go by with the same story of our countertops will arrive Tuesday and installed Friday. After hearing this story 3 times I decided to go take a look at the condo and saw the wrong order was made for the countertops and it was not even leveled. After speaking with Charlie on what we saw he began defending the poor work and we decided that it was best we hire Home Depot to finish the job. Charlie agreed that it was best we move forward with Home Depot finishing the job and would deduct our cost from the budget however is now demanding we pay him the full estimate prior to completion of the project and for work he never completed. I have asked him multiple times to send me a revised estimate of the work done and he has failed to do so. Instead he has had his legal department threaten to take action. This man is a fraud and a liar. I wish I never did business with him.”

“Atlanta Water Fire Damage is Amazing! They came the day after I called them for help. I had a leak in my kitchen ceiling and they said that with the repair of the ceiling it would not exactly match up. You can’t even tell I had a leak or that they repaired the ceiling! It looks absolutely perfect. Their customer service is excellent and their work speaks for itself. I would recommend them to anyone.”

“I had an excellent experience with Atlanta Water Fire Damage after my basement flooded and developed mold. Their team responded quickly, showed up on time, and explained every step of the process clearly. They were professional, thorough, and took great care of my home throughout the cleanup and restoration. What could have been a stressful situation was handled smoothly thanks to their expertise and attention to detail. The basement looks great now, and I feel confident knowing the mold was handled properly. I highly recommend Atlanta Water Fire Damage to anyone dealing with water or mold damage. Thank you again for the great service! Price assessment Great price Services Flood restoration, Remodeling, Mold inspection, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Fire damage cleanup & repair, Plumbing, Mold remediation, Water damage-related mold removal, Mold damage restoration”

“Charlie and his team did an excellent job cleaning up the damages from the storm. I received same day service, so I am very grateful. I will definitely use their service again.”

“This company is highly recommendable. They are very efficient and they do their services in a very professional manner. Also you don’t have to wait for long appointment to avail of their services. I had a flood problem in my condo due to the recent hurricane Helene. I called them to have them take care of this flood issue. They were so fast in responding and did what I wanted them to do to take care of my problem. I am very pleased that they took care of my issue in a timely manner, no long wait. I just want to thank everyone that did an excellent job helping me solve my flood problem.”

“Man where to begin. Picture coming home after a week and a half overseas to a completely flooded house. 3 levels all destroyed. Everything soaked and you and your family have been awake for 21hrs. Nightmare. Never fear! Charlie and his incredible staff of insanely hard workers will be there to take excellent care of you. You are not just a number with them. We felt like family. Complete trust in every single employee there. They worked great with our insurance company. They take as much of the pain away as they can. They truly go above and beyond!! Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Flood cleanup, Flood restoration, Mold inspection, Water removal”