heat pump installation Pflugerville

“Updated review 9/5/2025: Austin Air convinced me that I needed to completely replace my ac unit and ductwork in order to improve the air quality in my home, even though my old unit worked great. On June 28th, they did this and I have not had a properly functioning AC unit since then with temperatures often not dropping below 79 degrees during the day even if it’s set at 70, the humidity levels have been close to 80% constantly every day, and the air quality has gotten far worse. I have been trying to work with them to fix this and I have been treated like I am the problem instead of the awful system they installed. I have developed health problems, including daily fevers, ever since they “updated” everything and I now have signs of significant moisture/humidity damage occurring in my house. They broke the ladder to my attic (pictured) and Nick, the manager, is falsely denying it was them when they were the only people to use it. My electricity bills doubled after they installed the new system and the unit seemed to run almost constantly even though it obviously has not been working. Austin Air has been aware of all of this. And instead of having the integrity to make it a priority to resolve these issues, they have overall been very rude and dismissive. Yesterday, another technician came out to perform a “fix” that just made things worse. So another technician came out at night and discovered that they never connected the duct to my living room vent. (I appreciate this technician). For the last two and a half months, I have essentially had a hole in my ceiling into the attic. I have been paying to cool my attic and simultaneously blow all the humidity, dust, insulation particles, etc. from the attic into my home. No wonder I have gotten so sick. This company has damaged my health, my home, and my finances and has been treating me like I’m the problem when it has been the terrible hvac system they installed the whole time. I have given them so many chances to make this right and have tried to be understanding while working with them. I hate leaving a negative review for anyone but it has taken two and a half months of a continuous unbelievably bad experience with this company and significant ramifications that I’m suffering for me to conclude that others really need to be warned. Maybe Austin Air was good in the past but they definitely aren’t now. I left them a great review when I first started working with them and I really wish they had not put me in this relative nightmare of a situation that has led me to delete that one and write this one instead. Price assessment Overpriced Price $1,000+ Services Installation, Install thermostat, Install AC, Thermostat installation”

“Mauricio saved me with fast service and fixing the mistake I made while trying to clean my unit! …”

“Saul did an excellent job with our repair. He was kind, professional, and thorough. Would definitely hire him again!”

“Saul is a top technician. We had pictures of our unit in attic (much appreciated). Very thorough, very clear as to costs and what we needed and why. We higly recommend the professionals at Austin Air.”

“Chino Moncada did a fantastic job with our HVAC maintenance. He was professional, knowledgeable, and very thorough. He took the time to explain everything clearly and offered helpful tips for keeping our system running efficiently. Excellent service — highly recommend Chino! Services HVAC system maintenance”

“AAC took great care of our AC needs and did a quality job. Our family appreciates yall helping us stay cool. Thanks to Chino for doing a great job.”