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★★★★★
I am a person that reads reviews like crazy and sadly does not post enough, but I absolutely have to post about my experience with ACCUTEMP. My husband and I have collectively owned four homes in the valley over a 25 year period. We have purchased AC units and we've always conducted regular maintenance in the past. We have interviewed and hired HVAC before and have never had such a great experience.
Our current home has actually been in the family since 1974. We have always maintained it although we have used a couple of different companies over the years since we moved into the house about seven years ago. During that time, we have gotten various quotes to get a new unit, to work on the existing one etc. Of course no one is chomping at the bit to spend the amount of money that it costs to replace a unit so we have had various repairs to prolong the magic
knowing that we were on borrowed time. The repairs were not cheap and ultimately did not yield what we were hoping for.
Mid August, like many others, our house became extremely hot and our unit was working constantly. We were a few days outside of our warranty with our previous company and they came to look at the unit briefly and charged a service fee to do so after some admittedly botched work from the year before and while knowing we were on the market for a new unit. We shopped around and we had been recommended to ACCU TEMP by several neighbors and other customers from different parts of the valley. I immediately liked the fact that they have been In business for a long time, with great reviews and they are a locally owned family run business.
We received a return call immediately. Siubhan coordinated our appointments and was with us throughout the entire process. When we were given a time for service, every person we dealt with was there promptly with a professional, friendly demeanor. Our first interaction was with Brandon. I've never had my home evaluated that way when it comes to installing an HVAC. For starters, I loved the fact that ACCUTEMP sends you a picture of the service provider. I know this does not normally happen, but it was really nice to see who is showing up at your door. Brandon measured our windows and looked in every room in our house. He was here for two hours assessing airflow, structure etc and asking me questions about our day to day concerns with temperature needs. He took tons of pictures and video and showed me that we actually had a leak in our attic where all of our cool air had been blowing! It had clearly been that way for a long time and it was never mentioned bv the previous company we had worked with. We were provided with multiple options and everything was explained very clearly. There was no doubt that we were going with this company.
Joe spearheaded the project. He arrived at 8 AM on the dot as expected though we were given a two hour window (8-10)and he explained the entire process. I've never had work done where they were so conscientious about our home. It almost felt like it was cleaner when they left. It was a big project and they gave me a two day window but it was completed within a day. IWe are thrilled with the unit we chose. I can't say enough about the service providers that came to our home. Joe and the entire team were amazing. This is clearly a tight run ship.
It gets better. They send out other technicians to review and evaluate the work that was done for quality control. This is all included in your initial quote which was reasonable and industry standard. No other company was offering this. They spent an additional two hours looking at the entire system to make sure it was doing exactly what we wanted.
Everything was explained and I feel like they left us with an open door to call and ask any questions.
Simply put, ACCUTEMP is absolutely awesome. I wish they would open branches in plumbing, construction, tile work etc.
They clearly take great pride in their work and their team was a joy to work with. If you are in that stressful position of having to get work done, look no further.
Price assessment
Great price
Price
$1,000+
Services
Installation
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★★★★★
Yesterday afternoon (Aug. 14) I noticed the indoor temperature in our house steadily rising, reaching 87 degrees. This was becoming dangerous, since I am 89 and my partner, 75.
I’m very pleased to report that within an hour of calling Accutemp, 2 service people arrived, Gabe and Pete. And they spent the next 5 hours attending to the breakdown of our heat pump, which you service regularly.
These men recognized how important their assignment was to us as senior citizens. They kept us informed of the problem and worked steadily to repair what they needed to, to the extent of traveling miles away to Gilbert to find a new condenser. It was dark before they finished, but they assured us they would complete the job.
It was such a pleasure to experience their courtesy and professionalism, rare qualities in today’s society.
We hope these wonderful workers get Accutemp’s deserved recognition for helping us the way they did. It will be a pleasure to recommend them and your organization, if we have the chance.
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★★★★★
The Accu Temp team was very skilled, professional, and efficient in installing our new A/C unit. I especially want to recognize Chris, Brandon, and Siubhan for going above and beyond in customer service. Thank you!
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★★★★★
AccuTemp is an incredibly honest and trustworthy company. We had the company install three A/C units in our home and rental property. At some point during AccuTemp installation or a service inspection, a wire was put in the wrong spot in the A/C unit at our primary residence. After some time that wire shifted a bit and the high voltage shorted out several components of our A/C system. AccuTemp diagnosed and fixed the problem. The most impressive part was Chris and Pete were completely honest with me about what caused the problem and the company ended up charging us zero $ for the parts and labor to fix. They could have easily lied to me about the issue and what caused it, but they didn't. BEYOND WORDS IMPRESSED ALL AROUND! I definitely recommend AccuTemp to my friends and family. This is not a paid advertisement, just an impressed customer.
Price assessment
Great price
Price
$1–100
Services
A/C system maintenance
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★★★★★
After an extensive search we chose AccuTemp to replace our aging Trane heat pumps, and we're happy we did. Brandon was very professional and thorough in his assessment of my old systems and offered several good options to proceed, including replacing some incorrectly installed ductwork to correct some temperature balancing issues we've always had. The pricing on the new Carrier units was very competitive and not excessively inflated like some of the other HVAC companies. Communications with the install coordinator Siubhan were very responsive and clear. The installation team, led by Ramon, were on time, friendly, and skillful. They did a great job.
We're pleased with the new Carrier systems, glad our temperature balancing issues are resolved, and happy we chose AccuTemp.
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★★★☆☆
I’ve learned to always research the companies I allow into my home, especially after hearing about fraud networks in Arizona that sometimes use home services to gain access to households and later targets them through social engineering. Because of that, I try to be extra careful before hiring anyone.
I first noticed this company after seeing several of their trucks placed outside different residences in a high-end, gated community in North Scottsdale. That seemed unusual to me — it could simply mean they’re very good and in high demand, but it also made me curious enough to look into them further.
In my search, I saw that the owner is also connected to other businesses, including entities classified under investments and investment advice. That may be completely normal, but for me it raised questions.
My personal takeaway: as with any company that provides services and has access to your home or gated community, it’s smart to be mindful. Ask questions, and be careful about what personal information you share. Arizona has had its share of social engineering schemes, so I believe it’s always better to be cautious about who you let into your home. And if you happen to encounter unusual investment opportunities or unsolicited pitches later on, I’d personally take that as a sign to be extra careful, there’s been some strange activity like that throughout the Valley.
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