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★★★★★
Well engineered solution to our rodent problem! We had rats that had burrowed under our a/c units. First, they put bait down to provide an immediate start to the solution. Second, Lloyd came out and surveyed the situation, and called me direct to walk through how they would fix the area. They showed up 2-days later and it was quite the engineering solution, as our units sit along a narrow gangway next to our deck. They lifted the units, dug out the burrows, leveled and filled in with lime stone, put down a wire mesh, and then placed the pavers in a solid block (to prevent spacing) and put the a/c units back. It was done right and we are confident we won't be having any more issues. I will admit it did take 2-weeks of steady follow up to get things moving, but everyone was respectful about it and we are very happy.
Services
Rodent extermination
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★★★★★
Three years ago, after seeing multiple rats running through our yard, and even catching one in a snap trap, we called Resolve. They installed a "rat barrier" around the interior perimeter of our yard, and guaranteed no rats for 3 years (it worked -- knock on wood that it continues!). More recently, they came out to investigate what looked like a sinkhole, indicating rat activity from a different source. Resolve drilled through our concrete, sent photos and video of the damaged downspout below, then made all the necessary repairs and replaced the concrete. These guys are great and know what they're doing!
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★☆☆☆☆
I’m not sure Resolve Pest Solutions is even a legitimate business or that the positive reviews aren’t all from Mike’s family and friends. We rent, so we went through our landlord to handle a pest issue. We would otherwise have never chosen Resolve given the other reviews with similar experiences. At first, we were told the inspection would happen “after 3:00 PM.” A few hours later our landlord updates us and says that Mike will be coming out at 5:00 PM. By 5:30, we’ve heard nothing and Mike hasn’t arrived. We contact our landlord, who informs us Mike will be coming at 6:00 PM and he’s finishing a job nearby. Sure enough 6:00 PM rolls around and no word from Mike. He just no-shows. Our landlord said he called her back three hours later at 9:00 PM and rescheduled for two full days later at 6:00 PM. The two days go by and Mike completely ghosted us again. No call and no inspection. We inform our landlord, who then reached out to Mike again. He offered to be at our apartment “in 20 minutes.” It was 7:30 PM at this point so we just requested we go with a different company. I truly cannot understand a small business owner caring this little about professionalism and project management. Mike almost seems like he doesn’t want to make money or have a successful business. We also noticed that their business hours are listed as closing at 6:00 PM. Makes me wonder if he ever had any intention of coming out. Honestly, I’m glad this panned out the way it did, because I would never want a company run by Mike treating my apartment. And especially seeing the other reviews discussing how rude he is in person, I think we dodged a bullet. I could never trust a pest company to do their job effectively if they can’t maintain a client schedule, communicate, or show basic respect.
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★☆☆☆☆
Really frustrated with this company. As several other reviewers have noted, there is zero communication or follow through with these guys. I called Mike and he was busy so he said he'd call me back...never heard. Finally called him again. He took another call while we were chatting, then said he'd show up at 3. Never showed. I called at 6 and he said he'd come by at 7. Never showed. No follow up call, no email, nothing. Just vanished. I could probably call again but what's the point? I'll get another promise to show up and never hear anything back. If you're not able to make a meeting a phone call rescheduling is the BARE minimum for someone you are hoping to do business with! If you can't even manage that I can't imagine what your actual service is like and certainly don't trust you to complete the work.
I highly discourage you from using these guys. Waste of time and you'll just be frustrated in the end no closer to actually getting your pest problem solved.
Negative
Responsiveness, Punctuality, Professionalism
Services
Termite extermination
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★★★★☆
Very thorough and accurate
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★★★★★
Mike from Resolve Pest Solutions is the best! I called on a Friday afternoon about a concerning cockroach problem in my apartment - they came to treat my apartment that evening. Mike was kind, informative, and really helped to stop what could have been a much bigger problem. Go to Resolve Pest Solutions!!
Positive
Responsiveness, Punctuality, Quality, Value
