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★★★★★
Matt was absolutely amazing! He handled talking with my insurance, i never had to follow up, he got everything done correctly and fast. I would HIGHLY recommend this company to anyone. He did my neighbors roof and mine at the same time due …
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★☆☆☆☆
I had a highly disappointing experience with Roof Doctors, LLC after a storm damaged my mother’s house in Tucson. Their business model seems predatory, targeting vulnerable people like my elderly mother. A representative, Matt’s brother, approached her post-storm, using Christian buzzwords to gain her trust and secure an exclusive contract. Despite my objections, she insisted that signed with them.
Initially, they were efficient, offering a discount for placing advertisement signs in our yard, which I agreed to. However, the job took over eight months to complete—far too slow. They handled additional repairs (e.g., eaves) not covered by insurance at average, not competitive, costs. They subcontracted the AC unit replacement to "We The People," a Phoenix-based HVAC company. I warned that their distance would lead to poor service, and I was right. The AC installation was not up to code, with a new breaker box incorrectly installed in a closet. "We The People" lied to Roof Doctors, me, and Pima County Inspectors, claiming it was from the old unit. Roof Doctors sided with their contractor, not me, and continues to refuse to get an inspection report, which will cause issues when selling the house.
Additionally, they mishandled repairs on our natural brick house. When rerouting the AC condensation line, they drilled through the block wall, damaging it. Instead of a proper fix, they slapped a flange on the pipe and painted the natural brick—an unacceptable solution. After I rejected this, they sandblasted the paint, leaving an ugly, mismatched stain on the wall.
The costs were outrageous for an 1,100 SF house. The roof repair (not a full replacement) cost my insurance $40,000—double the typical cost for a flat roof. The AC unit replacement, which should have been around $5,000, was billed at $10,000 for just a 3-ton unit, excluding the air handler and heat strip. It’s clear they’re overcharging insurance companies while cutting corners.
I withheld final payment for about 2 months, hoping for the inspection report, but eventually paid to be done with them. Roof Doctors preys on vulnerable people and exploits insurance companies, much like ambulance-chasing attorneys. I strongly recommend avoiding them until they adopt ethical practices. Do not trust Matt or his company.
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★★★★★
Getting a roof replacement can be a scary proposition, especially for us older people. Lots of coordination, especially with adjustors, insurance representatives, roofers and even the HOA. Matt made the process very easy, walking us …
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★★★★★
Had a great experience with the Roof Doctor. Matt was very helpful with dealing with the insurance company and coming out helping me fix leaks. Also his office crew are courteous and answered questions as they arose. When his crew came out to replace the roof they were all professional and respectful. Also did a great job cleaning up afterwards.
